For repair shops: run a tidy shop.
Book devices in at the counter, fix them in your workshop and hand them back without paper tickets or "is it ready yet?" phone calls. Each customer gets a tracking page of their own, plus an email or text at the steps that matter.
14 days free · No card needed
A day in your shop
the same counter, with far fewer interruptions.
Say there's one of you on the counter and one in the workshop out the back. This is how an ordinary day goes when each repair already knows what comes next.
-
01 09:05A cracked screen comes in
Your booking-in questions take you through the device, the fault, the passcode and the condition it's in. Take a few photos, get a signature, then print the label and job sheet.
-
02 10:30Fixed out the back
Your technician opens the repair, presses the next-step button and gets on with the job. If they press the wrong one, Undo puts it back and the customer never hears about it.
-
03 12:15A quote, without the phone call
Add the screen and the labour, then send the quote. The customer approves it on their tracking page and the repair moves on without you touching it.
-
04 15:40Ready to collect
Mark it ready for collection and the customer gets an email or text to say so, which saves ringing round at the end of the day.
-
05 17:30Close up knowing where everything is
The Today screen shows what's been booked in, what's waiting on the customer and what's running late. Late ones are ringed in orange, so they're first in the queue tomorrow.
-
End of the day
nothing on paper, and nothing forgotten.
Notes, photos and messages all sit on the repair, ready for whoever opens up tomorrow.
At the counter
book in properly, in under a minute.
Ask the questions you'd ask anyway, in your order, with follow-ups only where they matter. Nothing gets missed, and the customer walks out with a repair number and a tracking link in their inbox.
- Device, fault, passcode, condition and photos
- Customer signature on the screen
- Repair label and job sheet printed
- Same questions on the iPhone app
For your customers
customers check for themselves.
Each repair has its own page showing where it's up to. Customers approve quotes and message you from it, so the phone rings less and the conversation stays with the repair.
- A private tracking page for every repair
- Quotes approved or declined online
- Messages land on the repair
- Emails or texts at the steps you choose
Online booking
take bookings while you're closed.
Put your booking link on your website or Google listing. Customers book themselves in and say what's wrong, and the repair is waiting on your list when they drop it off. On Growth and above they can post it in instead.
- Your own booking page
- Customers say what's wrong before they arrive
- Bookings arrive with your questions answered
The right plan
essential is made for a single shop.
For repair shops taking work in over the counter. A second store is another location on the same plan. If you start sending repairs to a workshop or taking them by post, move up to Growth from your billing page.
Compare every planper month +VAT
£55 a month billed annually, excl. VAT
For repair shops taking work in over the counter.
- 5 users per location
- 1 Repairity Print computer per location
- In-store repairs
- Online booking for drop-offs
- Customer tracking page
- Text messages
- Unlimited repairs
per month +VAT
£79 a month billed annually, excl. VAT
For shops that send repairs to a workshop or take them in by post.
- 8 users per location
- 2 Repairity Print computers per location
- Postal, online and store-to-workshop send-ins
- Your own booking-in flows and repair steps
- Label and receipt designer
- Shipping, accounting and device-check integrations
- Warehouse mode in the iPhone app
- 1 Repairity Check station
- Everything in Essential
good to know.
If you're still weighing it up, try everything free for 14 days. You don't need a card.
I fix everything in the shop. Do I need the send-in features?
No. Repairs booked in and fixed at the same store follow the in-store path: received, diagnosed, repaired, quality checked and ready for collection. You only see send-in steps if you use them.
Can customers sign at the counter?
Yes. Add a signature question to your booking-in and customers sign on the screen, on the web or on the iPhone app.
Can I print job sheets?
Yes. Every repair has a printable job sheet with your business details and booking terms, and Repairity Print sends repair labels straight to your label printer.
It's me and one technician. Are there enough users?
Essential includes 5 users for your shop, so the counter and the workshop are both covered. Anyone extra is £8.00 +VAT a month.